Returns & Exchanges
At Gundam Extra, we want you to be completely satisfied with your build, which is why we offer a 30-day return policy for items in their original, unopened packaging. Please note that once the plastic seals on model kit runners are broken, the item is no longer eligible for return due to the nature of the product.
Initiate Your Return
Contact our support team with your order number and photos of the unopened box to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the item in a sturdy shipping box with sufficient padding to ensure the original product packaging remains in mint condition during transit.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our fulfillment center.
Receive Your Refund
Once our technicians inspect the kit to verify all seals are intact, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing